[Taterworks_7]

I bought an e3.6 back in early December of 2009. Upon unboxing it and giving it a test run, I discovered that not all was well:

http://www.youtube.com/watch?v=DuqxcsWxZ5E

The VC was rubbing horribly, and eventually I think it simply grounded out against the top plate, or a solder joint failed, or something.

I obtained an RMA number and returned the woofer in its original packaging exactly as it had arrived, except with the RMA number written in large, neat characters on the side of the carton, as described in the RMA procedure. The package was dropped off on December 19, 2009. It's now March 8, and I've received no communication from eD.

Is it common to need to push the eD RMA process continuously from outside? With most suppliers, once the item is returned, virtually no further input is required from the customer unless there's some discrepancy or problem fulfilling the exchange. I don't have an urgent need for the driver, but I'm more bothered by the fact that I haven't seen a single scrap of correspondence on the matter, with eD still being about $40 (or one working e3.6) in arrears. Is there a known issue in sourcing the e3.6 that would be preventing eD from shipping a replacement?

(Yes, I saw the "RMA Help" post at the top of the forum. At three months and counting since the product was returned, my RMA is way beyond 'help'. This is a rant, and the first question was rhetorical. The second question wasn't, but I'd have appreciated at least an email if that were the case, rather than having to hunt around for the information myself. The best I can do is suppose I wasn't lucky enough to qualify for the 5-year warranty against defects in materials/workmanship.)

[JeremyG]

give alex a call after 9 central tomorrow morning....641.792.2501

[joeybutts]

did you contact them directly? Always the best way to deal with this type of thing as they will gladly take care of you in that manner.

[eD Admin]

Dear Taterworks. We apologize if there has been a failure in communication or if you are unsatisfied in any way. When dealing with matters such as this, the absolute best way this can be handled is direct contact with the customer. There are several ways to get a hold of us:

Email - rma@edesignaudio.com
Phone - 641.792.2501
Live chat

Please contact us and we will work with you directly, person to person, where we can much better assist you.

This thread will be closed, not because we don't want to help you, or because we're putting you off to the side. Rather, we DO want to help you, and the best way we can do that is directly with you and not on a forum.

Thank you, and we look forward to getting this resolved!